Standard Return Policy
We are happy to offer you a refund or an exchange if the product you are returning is in a fully re-saleable condition i.e. unopened and unused, and the return is made within 7 DAYS after the delivery. In this case, you can contact us. Please remember to include the following information in your email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund or an exchange.
We are unable to process your refund or exchange until we receive the product back. All items must be unopened, unused and in the original packaging. A restocking fee (up to 30%) may be applied if the item was opened and not in original condition. The amount of restocking fee will be assessed based on the decision of our specialists who will be inspecting the item. (Returns for any opened ELECTRONIC PRODUCTS are not refundable/exchangeable unless customer receives wrong/defective products)
Shipping and handling charges are NOT refundable. The Customer will be responsible for RETURN SHIPPING FEES at any time unless the customer received wrong/defective items. Be advised that electronics, perfumes, makeup products and any other chemical products are non-returnable unless the customer received wrong/defective items.
Damaged/Wrong Shipment: Please email us within 48 hours of receipt to submit a claim. Pre-paid postage will be provided by us.
We will not refund All perfume and any other chemical products if your product is unwanted or you have changed your mind. To arrange a return of your unwanted items please contact Customer Service for a free post returns label.